Terms of service

RankRaft AI is operated by Zain Ur Rehman, trading as RankRaft AI (“we”, “us”). By creating an account you agree to these terms. If you are agreeing on behalf of a company, you confirm you may bind it.

1. What the service does

RankRaft AI asks public AI platforms questions, records their answers, and reports whether and how your brand appears in them. It also analyses requests to websites you control, to show which AI crawlers visit and what they can read.

The answers are produced by third parties and are outside our control. They differ between platforms, change from day to day, and may be wrong about you or your competitors. We report what those platforms said as accurately as we can; we do not warrant that any answer is correct, fair, complete or stable, and we are not responsible for what an AI platform says.

Scores and rankings we publish, including the Visibility Score, are our own measurements based on a sample. They carry a margin of error, which we show. We may change how a score is calculated to make it more accurate; where a change is material we will say so in the product, because a score that silently changes meaning is worse than no score.

2. Your account

• Give accurate details and keep them current.
• Keep your password and API keys secret. You are responsible for everything done under your account, and you must tell us promptly at security@rankraft.ai if you think it has been compromised.
• You must be old enough to enter a contract where you live.
• One person should not share a login. Add teammates instead, so access can be removed individually.

3. Domains you may add

This section matters more than it looks, because adding a domain causes us to make requests to it.

• You may only add domains you own or are authorised to act for. If you are an agency, you must have your client’s permission.
• By adding a domain you authorise us to fetch pages on it with our crawler, RankRaftBot, and to request its robots.txt, in order to run the checks you have asked for.
• We may ask you to prove control of a domain, and may suspend one where authorisation is in doubt.
• You must not use RankRaft AI to probe, scrape, load-test or monitor a site you do not control. Doing so is a material breach and we will close the account.

4. Acceptable use

Do not:

• use the service unlawfully, or to infringe anyone’s rights;
• resell or white-label it without our written agreement (using it for your own clients as an agency is fine);
• attempt to circumvent usage limits, or to access another customer’s data;
• reverse engineer the service, except to the extent the law says you may;
• use it to build a competing product.

We may suspend an account that puts the service, our providers or other customers at risk. Where we can, we will tell you why first and give you a chance to put it right.

5. What we will not do

• We never change your website. We produce recommendations and drafts; publishing them is always your decision.
• Integrations are read-only unless a feature says otherwise and you turn it on.
• We do not sell your data, and we do not use your data or your visitors’ data to train AI models.

6. Fees and billing

Our order process is run by Paddle.com. Paddle is the Merchant of Record for every purchase; it is an authorised reseller of RankRaft AI, which means you buy the subscription from Paddle rather than from us. Paddle issues your invoice, collects any sales tax or VAT due in your country, and handles refunds and chargebacks. Paddle’s buyer terms govern that purchase; these terms govern your use of the service itself.

• Paid plans are billed in advance for the plan and period you select at checkout, and renew automatically until cancelled.
• Prices are shown exclusive of tax unless stated. Paddle adds whatever tax applies where you are.
• We never receive or store your card details.
• You may cancel at any time from your billing settings. Cancellation stops the next renewal; your plan runs to the end of the period you have paid for.
• Refunds: if RankRaft AI is not for you, tell us within 14 days of your first payment and we will arrange a full refund through Paddle. After that, fees already paid are non-refundable, except where the law gives you a right to a refund. You can also raise a refund request with Paddle directly.
• If a payment fails, Paddle will retry and notify you. If it stays unpaid we may pause the account; your data is kept for 30 days so you can recover it.
• We may change prices with at least 30 days’ notice by email. A change never applies to a period you have already paid for, and you may cancel before it takes effect.

7. Your data

You keep ownership of everything you send us. We process it to provide the service, as described in our privacy policy.

For data about visitors to your websites, you are the data controller and we are your processor: we act on your instructions, we do not use that data for our own purposes, and we will provide a data processing agreement on request. You are responsible for having a lawful basis for the analytics you ask us to run, and for telling your own visitors about it.

You can export your data and delete your account at any time.

8. Availability and changes to the service

We work to keep RankRaft AI available and reliable, but it is provided “as is” and “as available”, without a guaranteed uptime level or service credits. Maintenance, provider outages and problems at the AI platforms we query can all interrupt it.

We may add, change or remove features. If we remove something you rely on, or make a change that materially reduces the service, we will give you reasonable notice by email, and you may cancel and receive a pro-rata refund for the unused part of your period.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that: we are not liable for indirect or consequential loss, or for lost profits, revenue, goodwill, anticipated savings or data. In particular, we are not liable for business decisions you take on the basis of what an AI platform said, or on the basis of a score we reported.

Our total liability to you for all claims arising out of or relating to the service, whether in contract, tort or otherwise, is limited to the greater of US$100 and the total fees you paid us in the twelve months before the event giving rise to the claim.

10. Ending the agreement

• You may stop using RankRaft AI and close your account at any time.
• We may end it immediately for material breach, in particular adding domains you are not authorised to act for.
• We may end it for convenience on 30 days’ notice, refunding the unused part of anything you have paid.
• When the agreement ends we delete your data as described in the privacy policy. Export anything you want to keep first.

11. Changes to these terms

We may update these terms. We will post the new version here with a new date, and for material changes we will email you at least 30 days before they take effect. Continuing to use RankRaft AI after that means you accept them; if you do not, cancel and we will refund the unused part of your period.

12. General

If any part of these terms is unenforceable, the rest continues to apply. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours if the business is sold, on notice to you. These terms and the privacy policy are the whole agreement between us.

13. Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction over any dispute arising from them. Nothing here removes a consumer protection you have under the law of the country you live in.

Questions about these terms: legal@rankraft.ai.